At LeadsWhite, we take pride in providing high-quality email lists tailored to your marketing needs. We understand the importance of delivering value with every purchase and have established a refund policy to address any concerns you might have. Here’s a concise overview of our refund policy:
At LeadsWhite, we do not offer refunds on email lists if no valid reason is provided. Instead, we offer a replacement file to ensure you receive the product that meets your expectations. Our goal is to ensure that you get the value you anticipated from your purchase.
Conditions for a Replacement
A replacement will be offered under the following circumstances:
- Quality Issues: If the email list contains significant errors or outdated information, you must provide detailed examples of these inaccuracies. This helps us understand the nature of the problem and ensure the replacement file is corrected.
- Relevance Issues: If the list does not match the criteria you specified (such as incorrect industry or geographical focus), please provide evidence showing how the list deviates from your requirements. This allows us to supply a more relevant replacement list.
- Technical Problems: If you experience technical difficulties with the file, such as format issues or inaccessible data, please describe the issue in detail. We will provide a replacement file in a compatible format if necessary.
Requesting a Replacement
To request a replacement, please follow these steps:
- Contact Us: Reach out to our customer support team at info@leadswhite.com within 7 days of receiving your list. Include your purchase details and a clear description of the issue.
- Provide Details: Include any evidence that supports your request, such as screenshots of errors or a detailed explanation of the problems encountered.
- Wait for Response: Our team will review your request and respond within 2 business days. If your request is valid, we will provide a replacement file promptly.
Exceptions
While we adhere to the above policy, exceptional circumstances may arise. In such cases, our team will review the situation on a case-by-case basis and determine the appropriate action.
Policy Changes
We may update our refund policy from time to time. Any changes will be communicated via our website or email. Please review the policy periodically to stay informed of any updates.
Contact Information
For questions or assistance regarding our refund policy or to request a replacement, please contact our support team:
- Email: info@leadswhite.com
- Phone: +44 7883 257116
- Address: 17 Queen St, Southbank, Melbourne 10560, Australia